A company-wide conversion to a new computer system can be stressful, confusing and puzzling. But Software Developer Tina Long eased the recent transition by providing quick and thorough responses to other Spahn & Rose employees, which earned her the Above & Beyond Award, presented to Spahn & Rose employees who exemplify the company’s commitment to customer service excellence.
“Tina earned the Above & Beyond through her efforts during the ERP implementation,” says Jeff Boll, Spahn & Rose’s Senior Director of Information Technology. “She put in the time and effort to understand the new system and to be sure that everything was converted properly.”
The new Epicor BisTrack installed this past January allows Spahn & Rose to provide customers with faster, more efficient service by coordinating deliveries and ensuring the right building materials are delivered to the correct job site on time.
Long’s role was essential in the implementation of the new system and helped make sure the transition went smoothly, according to Boll. By quickly identifying the data that needed to be reviewed and generating reports, Long helped other Spahn & Rose employees and locations transition to the new system.
Long is also indefatigable. Recently, when statements were not printing correctly, she stayed until 2 a.m. to fix the issue.
“Tina is very conscientious of her peers and wants to ensure accuracy with IT reports,” Boll says. “She takes pride in her job and is always willing to go the extra mile.”
Long began working at Spahn & Rose in March 2018. She says the favorite part her job is working in an environment where every employee helps each other.
“It was an honor to receive the Above & Beyond Award, and it really surprised me,” Long says. “There are so many amazing people in the company who help customers every day. So many people here go above and beyond to help customers.”
When she’s not at work, Long enjoys the outdoors through hiking, kayaking and camping.
Employees earning the award receive a plaque honoring their achievements and a $100 Spahn & Rose gift card.